Hosted VOIP Features

Telewebtech delivers Hosted VOIP for business with many of the essential business features of a managed service. Most importantly, Telewebtech’s experience with networking will be put to use to ensure call quality across the ISP, point of demarcation, and between sites.

Basic Phone System Features
Installation & Support		Call Reporting
Place Calls		Blind Call Transfer
Transfer Calls		Hold Calls
Call Forward on Busy		Call Forward on No Answer
Show Incoming Calls		Call Routing (DID)
Show Caller ID		Show Personal Call History
Voice Mail		Divert Calls to Voice Mail
MWI – Message Waiting Indicator		Automated Restore and Backup
Call Parking		Call Pickup
Softphone for any PC
Hosted System Features
Auto Attendant / Digital Receptionist
Video Calls (3CX)		Desktop Call Control
Attended Call Transfer		Call Logging
Queue Monitoring		Message Alerts
Shows Status of Other Extensions		Click-2-Dial Web Feature
Receive Voice Mail via Email		Call Recording
Advanced forwarding/screening rules		Automated Restore and Backup
Music on Hold		Ring Groups
Simultaneous Ring		Hunt Groups / Sequential Ring
Central Phonebook		Call Queuing
Self-Service User Portal (Allow Users to Configure their Own Extension Settings)		Real Time Web-based System Status
Dial by Name Directory		BLF (busy lamp field) Status Updates
3rd Party Application Integration Microsoft Outlook Microsoft Exchange 2007 UM Salesforce HTTP API to Integrate with any Web CRM
Also Available on Hosted Systems
Dedicated Fax		Extended Customer Service & Support
Receive Faxes via Email as PDF